University of Florida Hotel Desk Clerk in Gainesville, Florida

Hotel Desk Clerk

Apply nowJob no:507384

Work type:Staff Full-Time

Location:Main Campus (Gainesville, FL)

Categories:Recreation/Event

Department:05190000 - RU-JWRU HOTEL

Classification Title:

Hotel Desk Clerk

Job Description:

Provide assistance with management of Reitz Union Hotel Front Desk

  • Lead the front desk during check in/out times at the hotel, including collecting payments, assigning rooms for groups or special events, coding keys for authorized users, providing clear parking instructions and permits, and correcting/ensuring guest folios are coded and billed properly each day

  • Operate the hotel switchboard and hotel desk email account, including answering telephones/emails, responding to customer requests and inquiries, routing calls, taking reservations, programming “wake-up” calls, and relaying messages to appropriate guests, management, or other Reitz Union departments

  • Handle monetary transactions while abiding with PCI DS Standards, that include preauthorizing credit card sales at check-in and processing credit card transactions: at check-out, with advance deposits/refunds, with no show fees, and with billing corrections

  • Communicate with other Reitz Union departments (Housekeeping, Maintenance, IT) to facilitate check-ins/outs for guests and follow through on projects or issues in a timely manner

  • Assist Hotel Manager with group room blocks, including preparing contracts, creating rooming list reservations, overseeing group block check-ins, and releasing open rooms to the inventory to ensure optimum hotel occupancy

  • Operate as Manager on Duty on week nights and weekends, which includes handling conflict at the hotel, finding resourceful alternatives when coping with guest issues, and making billing decisions that affect guest satisfaction

  • Monitor building fire alarm panel and elevator phone; exercise departmental emergency action procedures for the hotel (when needed)

  • Serve as ambassador to the Reitz Union when assisting with visitor questions and concerns

Provide Training and Support to Student Employees

  • Assist with hiring, training, scheduling, and supervising of student employees, which includes creating manuals and collaborating in streamlining procedures to increase work load efficiency

  • Cover desk shifts (as needed), including the night audit function in cases of absences (including holiday and academic calendar break periods)

  • Assist with the timely and accurate completion of daily data for monthly reports to JWRU Business Services

  • Ensure proper appearance and customer service standards of student employees are met

  • Coordinate professional development trainings for student employees, including team building strategies during staff meetings to promote an inclusive and competent work environment

  • Attend regularly scheduled trainings and meetings; participate in personal and professional development opportunities presented for employees

Perform special projects and other duties as assigned

Advertised Salary:

$15.00 per hour; commensurate with experience

Minimum Requirements:

High school diploma or equivalent and two (2) or more years of relevant experience

Preferred Qualifications:

EDUCATION:

  • Associate’s degree and two (2) or more years of relevant hotel experience OR Bachelor’s degree in tourism, hospitality, business, or other customer service related field

EXPERIENCE:

  • Hotel, customer service experience

KNOWLEDGE:

  • Familiarity with property management system (PMS) software

SKILLS:

  • Demonstrated customer service skills

  • Demonstrated communication skills (verbal and written)

  • Demonstrated organization skills

  • Demonstrated interpersonal skills

  • Demonstrated cash handling skills

ABILITIES:

  • Demonstrated ability to function effectively in a fast-paced environment with frequent interruptions

  • Demonstrated ability to handle multiple projects or tasks simultaneously

  • Demonstrated ability to understand, interpret, and apply rules, regulations, policies, and procedures

  • Demonstrated ability to work as part of a team in a multi-cultural environment

  • Demonstrated ability to follow detailed instructions/procedures

  • Demonstrated ability to successfully resolve conflict

Special Instructions to Applicants:

  • In order to be considered, you must upload your resume, cover letter and a list of professional references.

  • Application must be submitted by 11:55 p.m. (ET) of the posting end date.

  • Normal work hours for this position are, Wednesday through Friday, 12:00 PM to 9:00PM, and Saturday through Sunday, 9:30 AM to 6:30 PM.

  • A criminal background check is required.

  • This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See ourVeteran's Preference Page for more specific information.

Health Assessment Required:No

Advertised:17 May 2018Eastern Daylight Time

Applications close:24 May 2018Eastern Daylight Time